If you want to be successful, you need to make customer service a priority. Take these tips to heart and create a positive experience for everyone that does business with you.
1. Know What The Customer Wants
Be aware of your customer’s ordering history. If you take a look at what they bought in the past, you can figure out what they might want in the future. Take time to learn about each customer; they will appreciate your efforts and are more likely to patronize you going forward as a result.
2. Be Friendly
A smile can go a long way. If you have a physical shop that customers can visit, make sure you stop what you are doing, look up and greet each person that walks through your doors.
Also, if you’re speaking to someone on the phone, try smiling as you talk. It can make a difference in the way you are perceived, even if someone can’t see your face.
3. Be Present
If a lot is going on, it’s often difficult to make time for each customer. After all, you want to keep the business running well. Still, it is essential that each customer feels important.
Give them your attention when they are speaking to you. Make sure they do not feel as though they’re inconveniencing you.
4. Be Sincere
Try to remember your customers’ names. Make sure they know that you’re happy to see them. The ultimate goal is that the customer should feel valued by you. This creates a bond with your business, which means they are more likely to work with you moving forward.
5. Be Apologetic
If something isn’t right, say you are sorry. Everyone makes mistakes; it isn’t a sign of failure to acknowledge those mistakes. Customers do not expect perfection, but they do expect you to make right any mistake.
They will still work with you in the future if they are happy with the way you handle an error. Once you realize that a mistake was made, own up to it and apologize for it. After that, take steps to fix the error.
6. Go Above And Beyond
Do more than you need to when you are interacting with your customers. For example, if you are packaging up an order to be shipped out, add a small freebie or even a few pieces of candy. You’ll make the customer feel good, and that increases loyalty.
7. Get Feedback
Your perception of how you are doing and your customers’ perceptions of how you are doing could be two very different things. Find out what your customers think.
Use the data that you collect to improve your business. Be sure to tell your customers that you appreciate and value their feedback. Here are some helpful tips from DST on customer service.
8. Be A Good Boss
Make sure that your employees are happy. Your employees will have contact with your customers, too, and if they’re not happy it will show.
Provide your staff with the training that they need to do a good job. Be there to support your team if there are any issues, and address those problems when they crop up.
Create a positive working environment, and it will benefit everyone that comes into contact with your business.
9. Be Honest
Always be upfront when it comes to your products. If your customer asks you a question, do your best to answer it as honestly as possible. If you stretch the truth just to earn a little extra money, it’ll wind up hurting you in the end if the customer chooses to do business elsewhere.
10. Be Flexible
If you have a favored customer that asks you for something out of the ordinary, honor their request if you can. Sometimes strengthening a relationship is more important than sticking to policy.