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Chain of Responsibility is a business compliance area which holds companies accountable for unsafe practices in the heavy vehicle industry. Initially, only drivers and probably operators were held responsible for breaching heavy vehicle National Laws (HVNL). However, the introduction of the Chain of Responsibility has brought all parties involved in the chain of supply on […]
If you want to make a good impression on your customers, clients, business associates, and employees, good branding is essential. Unfortunately, many businesses fall short when it comes to branding their office. Instead of forcing your employees to work in a dull, uninspired space, try using these design ideas to create a branded space that […]
When most startups think about key account management tactics, they are usually thinking about how goods are going to be supplied. However, the logic involved in supply strategies for startups also applies to startup service providers. For those who are not familiar, it might be a good idea to explain what key account management is […]
Below are nine ways you can learn more about your customer and be able to create a pattern of excellent customer service for your small business. 1. Know Your Product or Service Before you can even start thinking about providing quality customer service, you will need to know more about what you are selling, inside […]
If you want to be successful, you need to make customer service a priority. Take these tips to heart and create a positive experience for everyone that does business with you. 1. Know What The Customer Wants Be aware of your customer’s ordering history. If you take a look at what they bought in the […]