Many people believe that one business broadband provider will be the same as all the others because they are all supplying the same service. However, if you take the time to look a little closer, you will see that this is not true.
There are a lot of business broadband providers out there, and you need to find the one that is right for your business. You do not want to be locked into an agreement with a provider that does not help your business move forward.
Get The Broadband Provider’s Undivided Attention
Small- and medium-sized businesses will have certain requirements when it comes to their broadband, and you need to ensure that the provider you choose caters to them.
Residential broadband suppliers will not cater to businesses and will not have the services that you will need. You should choose a provider that caters to businesses and has all of the features that you want as well as the support you need.
Demand The Red Carpet Treatment
When you have a business to run, the last thing you need is a broadband provider that grinds your speeds to a halt at peak times. It is crucial that you look for a provider that will prioritize business traffic on the network particularly when the network is busy. This will ensure that you have a good quality service at all times.
If your business requires very high levels of performance, you need to look at an uncontended service where you will not be sharing the connection with other people.
Know That Not All Networks Are Created Equal
The performance of the broadband connection will be directly linked to the quality of your broadband provider. This is why you should look for a next generation, carrier-grade network that has been designed to handle business traffic as they will provide a much smoother service.
There are many other consumer services that rely on older, lower-grade networks and use interconnection with other infrastructures. This will provide a slower service and increase the points of failure. You can check different companies’ features at Simply Switch.
Look For A Reputation You Can Trust
The financial stability and reputation of your provider are also critical. You need to take the time to find a provider that has a strong record of providing good quality broadband, as this ensures that the promises they make and the service they provide will not let you down at the less opportune moment.
You should also ask the provider if they offer contract flexibility. You may want to take out a 12-month contract to test the provider, or you might want a more extended contract that offers a discount.
Ensure That You Can Pick And Choose
Every business will have different needs, and it is important that your broadband supplier understands this and offers a range of services that you can choose from.
The features that you should consider will include the up and downstream speeds, the number of users that are supported and the service levels. You should also see if there are any other extras on offer.
Do Not Let Them Cramp Your Style
Many providers apply a Fair Use Policy or cap their services, and this can mean that your service could be restricted if you upload or download a lot of data. Any service that is a genuine business-grade should be unlimited and not have any restrictions on them.
Look For The Features That Are Right For Your Business
Broadband is not just about speed, as other features will help your business run smoothly.
The best broadband services will have additional services that you can add to your package such as email addresses and dedicated IP addresses. You should also look for extra protection that might be available, such as spam filtering that will lower the number of unsolicited emails you get.
Get Your Service Levels In Black And White
The level of performance offered by residential providers is not good enough for a business. This is why you need to have written and guaranteed Standards of Service for your broadband that covers the availability of the service and the fix times when there is a problem.
The level of service you get should also be appropriate to your business. Your broadband will impact your customer service and sales, which means that a 24-hour fix time will severely damage your business. A more suitable fix time would be 4 to 5 hours.
Find A Provider That Will Be There For You
There is nothing more frustrating than having a provider that you cannot reach when there is a problem. It is important that your service includes technical support via telephone and email so that you will be able to get the help that you need. You also need to ensure that when you call, you are going to be speaking to an expert.